Return & Refund Policy

Return & Refund Policy

We want you to be completely happy with your gear. If something’s not right, we’ll do our best to make it right.

---

🕒 Returns

We accept return requests within 7 days of delivery. This allows us to quickly work with our suppliers and ensure your issue is resolved as smoothly as possible.

To be eligible for a return:

The item must be unused, in its original packaging, and in resellable condition

You must submit a photo of the item and explain the reason for your return

The buyer is responsible for return shipping unless the item is damaged, defective, or incorrect

A 10% restocking fee applies to all approved returns (excluding damaged or incorrect items)

Please note:
We’re unable to accept returns for:

Items that have been used, worn, or washed

Buyer’s remorse (wrong size, change of mind, etc.)

Items without a valid return request submitted within the 7-day window

 

---

🔁 Exchanges

We currently do not offer exchanges due to the way we source and ship products. If you’d like a different item, we recommend requesting a return and placing a new order.

---

💳 Refunds

Once your return is received and approved, we’ll process your refund to the original payment method.

Processing time: 5–7 business days

A 10% restocking fee will be deducted from the refund total (excluding shipping)

You’ll receive an email confirmation once your refund has been issued.

---

📦 Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 7 days of delivery. We’ll make it right — fast.

To speed up your request, please include:

Photos of the item and packaging

Your order number

A brief description of the issue

You can choose a free replacement or a full refund — whichever works best for you.

---

🚚 How to Return an Item

Returns are handled by mail. Once your return is approved, we’ll email you with detailed instructions, including the correct return address.

---

📬 Need Help?

Our team is here for you. Email us anytime at
support@hikethissupply.com and we’ll respond within 1 business day.